Refund Policy

We want you to clearly understand what you are paying for and how our refund policy works. Below you will find a detailed explanation of our rules.

Our services include professional preparation, consultation, and administrative support in submitting travel authorization applications to the United Kingdom. We do not sell visas or ETAs directly — instead, we ensure that your applications are handled quickly, correctly, and in line with UK Government requirements.

1. Electronic Travel Authorisation (ETA)

  • Once the processing of your ETA application has started, all fees become non-refundable.
  • The order cannot be cancelled or refunded, regardless of whether the UK Government approves or denies your application.
  • You are paying for our work and professional support, not for the outcome of the government’s decision.

2. Visa Applications (not ETA)

  • For visa applications, all consultation and service fees are also non-refundable, even if the visa is denied by the UK Government.
  • Our services cover professional guidance, preparation of documentation, and support throughout the application process. However, the decision always lies with the competent UK authorities.

3. Exception – Refunds before processing has started

If your application has not yet entered processing, you are eligible for a full refund of our service fees.

  • You must submit your request using our Refund Request Form (see below).
  • The refund request must be made within 30 days of payment confirmation.
  • Once processing has started, refunds are no longer possible.

4. Government fees and additional services

  • Government fees charged by the UK authorities for application assessment (application fee) are always non-refundable.
  • Costs of additional or ancillary services (e.g., expedited processing, translations, delivery, etc.) are also non-refundable.

5. Refund process

  • If your refund request is approved, the payment will be returned within 72 hours using the same payment method as your original transaction.
  • A confirmation email will be sent as soon as the refund has been issued.
  • Depending on your bank or payment provider, it may take up to 10 business days for the refunded amount to appear on your account.

Refund Request Form

To request a refund, please complete the following form:

Refund Request Form

  • Full Name: ____________
  • Order Number: ____________
  • Email used for the order: ____________
  • Payment Date: ____________
  • Reason for the request: ____________

⚠️ Please note:

  • The form must be signed, scanned, and submitted as a PDF file.
  • Requests sent in any other format will not be processed.

Once submitted, our Customer Service team will review your request and get back to you with further instructions.